Economicalhost · Knowledge Base
Knowledge Base › FAQs

cPanel & Email Hosting FAQs

Quick answers to the questions our support team hears most. For detailed walkthroughs, browse the full knowledge base.

What is cPanel and why do I need it?
cPanel is the web-based control panel included with every EconomicalHost Linux hosting plan. It lets you manage your whole hosting account from a browser — create email accounts, upload website files, manage domains and DNS, create databases, take backups and install SSL certificates — without any command-line knowledge.
How do I log in to cPanel?
Go to https://yourdomain.com:2083 (or yourdomain.com/cpanel) and enter the cPanel username and password from your EconomicalHost welcome email. Full details are in the How to Log In to cPanel guide.
What is the difference between my cPanel password and my email passwords?
The cPanel password controls the whole hosting account and is set in Password & Security. Each email account has its own separate password, set under Email Accounts (or changed by the mailbox user via webmail). Use different passwords for each.
How do I create a professional email address on my domain?
In cPanel open Email → Email Accounts → + Create. Choose the address (e.g. info@yourdomain.com), set a strong password and a storage quota, and the account works immediately — in webmail and in any mail app.
Which should I use: POP3 or IMAP?
POP3 downloads mail to one computer and can free server space automatically — recommended on EconomicalHost shared and Linux mail server plans, where mailbox space is working space. IMAP keeps mail on the server synced across devices and suits plans with large mailboxes (like Enterprise Email Hosting).
What are the mail server settings for Outlook, Thunderbird and phones?
Incoming: mail.yourdomain.com — IMAP port 993 or POP3 port 995, SSL/TLS. Outgoing: mail.yourdomain.com — SMTP port 465, SSL/TLS, authentication required. Username is always the full email address. The exact hostname for your server is shown in cPanel → Email Accounts → Connect Devices.
Why is my mailbox full and how do I fix it?
Mailboxes fill when mail is never downloaded, or Sent/Trash folders grow silently. Set up POP in your desktop client with remove-from-server after 7–14 days, and empty Sent and Trash in webmail. On EconomicalHost plans you should download mail to your computer via POP every 7–14 days — server mail space is working space, not archive storage.
Why do my emails go to recipients' spam folders?
Usually missing SPF/DKIM authentication. Open cPanel → Email → Email Deliverability and click Repair — then test to a Gmail address (Show original should report SPF: PASS, DKIM: PASS). Content issues (all-caps subjects, shortened links) and bulk sending also trigger filters.
Can I send newsletters or bulk mail from my hosting?
No. Bulk mailing and newsletters are strictly prohibited on EconomicalHost shared hosting and email plans — email of similar content must not be sent to more than 250 recipients. This protects deliverability for every client on the server.
How do I access my email from a browser?
Webmail is at https://yourdomain.com/webmail. Log in with the full email address and that account's password — Roundcube webmail works from any device with a browser.
How do I back up my website?
cPanel → Files → Backup → Download a Full Account Backup (or download the home directory and each database separately). Download the archive to your computer and delete it from the server. EconomicalHost keeps courtesy backups, but restores from them are chargeable and not guaranteed — keep your own.
How do I get the free SSL certificate (https padlock)?
It is automatic. AutoSSL issues and renews a free certificate for every domain that points at your hosting. Check Security → SSL/TLS Status, then switch on Force HTTPS Redirect under Domains so all visitors use the secure version.
Can I host more than one website in my cPanel?
Yes, depending on your plan (e.g. 3 websites on New Bee, 10 on Starter, 20 on Silver). Add each site under Domains → Create a New Domain with its own document root, then point the domain's DNS at your hosting.
How do I create a MySQL database for my website?
Use Databases → MySQL Database Wizard: it creates the database, a database user and privileges in three steps. Your application config then uses host localhost, the prefixed database name and user, and the password you chose.
I changed a password and now email/FTP stopped working on one device — why?
The device keeps retrying the old password, and repeated failures can temporarily block your IP on the server firewall. Update the saved password on every device immediately after changing it; if you are locked out, contact support to clear the block.
Where do I get help if an article doesn't solve my problem?
Contact EconomicalHost support: phone 011-46563177 / 011-46563178, WhatsApp +91 8368 999 298, or email support@economicalhost.com. Include your domain name and what you have already tried.