Proactive support means if there is any issue with any of the services of the server, may it be SMTP, FTP, Database, DNS or Web server the same is taken care of by an engineer within 5 minutes and any kind of support needed to run these servers is given by these data centers. It is as if we have hired our own staff in USA. To substantiate the claim we can say that there was not even a 5 minutes of downtime in last 2 years.
An Enterprise customer is the one which is the Premium customer of these data centers and there is a dedicated team who is assisting in the functioning of the Enterprise Level Customer. It is the Highest Level of Customer grading marked by these data centers. All this help us to offer and get best of support from these data centers and thus offer close to 100% Network uptime to our customers. Please bear in mind that it does not belittle the efforts of our tech's here in India as they are competent enough and the same team is taking care of our customers from last 5+ years. It also does not mean that we are 100% dependant on our data center for support but it means that if we need them they are there talking to us. What significance it has for our customers is that even after paying hefty amounts to retain such servers in USA, we offer our packages at least possible prices thus making us genuinely economical.
Recently we have started offering Mega Mail Solutions on Cluster Servers and Cloud Hosting . We now offer Web space on
which operates on a clustered server architecture where working of a website is scalable to any limit without any down time needed to do the up gradation. It has attached Firewall providing the servers security isolation from threats on the global Internet. We offer guaranteed performance by offering security, load balance and hardware resources virtually. The website has access to the scalability of a server which can be enhanced to a server at par with 45 GB of RAM and processing power of a number of CPU's. Click here to check the Linux Hosting and Mega Cluster Mail packages.
All this takes us one step ahead and we can easily say that we are offering best of hosting servers because of our commitment to you, the client. Your needs are our mission, and we spare no expense in meeting these needs.
Our corporate philosophy is very simple: Lets make our Customers happy and retain them for long.
Rajiv Kumar Chugh